General Terms & Conditions

We value our customers and hope to meet and exceed your expectations. We are happy to accept returns as long as the items are not damaged: labels are intact, yarn has not been pulled from the skein or hank, and no odors or stains. We can offer exchanges and refunds. If you are returning something via mail, the client will be responsible for sending the product back to the cottage.

Privacy Policies

Bourgee Guests, we do not sell our client email lists or distribute phone numbers to anyone! All financial information/payments are made through secure servers.

Bourgee is fully committed to safeguarding your privacy. Please read the following policy to understand how your personal information will be treated.

Bourgee collects information in several ways from its customers and users. Some personal information is gathered when you place an order. This information includes, but is not limited to your name, physical mailing address, physical shipping address (if different than your mailing address), your email address, daytime telephone number, credit card number and expiration date and information about where you first learned about this site.

We do not sell or otherwise share your confidential information with any outside marketing, research or other company or companies.

 

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Customer information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without the consent of the customer, other than for the express purpose of delivering the purchased product or service requested by the customer.

Your credit card information is safely and securely stored on our servers which are not accessible by any unauthorized users. When your credit card is charged, our payment gateway provider, Authorize.net, keeps your credit information encrypted and secure on your behalf.

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to periodic company news, updates, and/or related product or service information, etc. However, you may opt-out at any time by clicking the unsubscribe button at the bottom of the email you receive from us.